Delete Your Account

What Gets Deleted

When you request account deletion, we will permanently delete:

• Your account and profile information
• All pet profiles you created
• All task logs and care history associated with your account
• Your household memberships
• Any other personally identifiable data tied to your account

Note: Task logs you completed that are visible to other household members may remain visible to them under an anonymized label. Pet profiles and tasks created by other household members will not be deleted.

Before You Delete

• Cancel your subscription first. Account deletion does not automatically cancel an active Premium subscription. Please cancel through Settings → Apple ID → Subscriptions before submitting your deletion request to avoid future charges.
• Export your data. Once deleted, your data cannot be recovered. If you need a copy, email us before submitting your request.

How to Delete Your Account

Option 1: In-App (fastest)

Open Pawlo → Settings → Account → Delete Account.

Option 2: Email Request

Send an email to hello@getpawlo.app with the subject line "Account Deletion Request" from the email address associated with your account. We will process your request within 30 days and send a confirmation when complete.

Data Retention After Deletion

After processing your deletion request, we may retain certain information where required by law or for legitimate business purposes (e.g., fraud prevention, legal obligations). Any retained data will be anonymized and will not be used to identify you.

Questions?

If you have any questions about the deletion process, contact us at hello@getpawlo.app.